Access the Data

About the OECD social media policy database

Welcome to the OECD database on social media policy. This dataset contains the results of the 2013 Survey on Government Use of Social Media. The purpose of the survey was to understand what types of policies and strategies national governments have put in place with regards to government use of social media for communicating and engaging externally with the public as well as internally within the public sector. The survey included questions on governance and coordination, objectives, the development of guidelines, and metrics and indicators. The information held in the database is made available free of charge. However, the data are protected by copyright and we request that you be sure to cite the OECD as the source (OECD Social Media Policy Database). Furthermore, to help us track the impact, we would appreciate receiving electronic copies of any papers that cite the database, to be sent to the following address:

About its questionnaire

The OECD survey on government use of social media was conducted between September and October 2013 using an online questionnaire. Responses were received from 26 member countries as well as Colombia. Italy and Mexico provided their responses in 2015. The responses from this survey were first presented at the OECD E-Leaders meeting on 29-30 October 2013 in Bern, Switzerland. Data from this survey was subsequently analysed and reported on in the OECD Working Paper "Social Media Use by Governments: A Policy Primer to Discuss Trends, Identify Policy Opportunities and Guide Decision Makers" published in December 2014. To ensure consistency and comparability of the data, only questions that had pre-defined response categories have been included in this database.