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About the Dataset on the Digital Government for the Western Balkans

Welcome to the OECD dataset on the Digital Government for the Western Balkans.

This dataset contains the results of the 2019 OECD survey for the Western Balkans on Digital Government. The Survey is divided in three areas:

  1. Openness and Engagement
  2. Governance and Coordination
  3. Capacities to Support Implementation

The OECD Survey on Digital Government aims to collect data and provide information on how governments move from e-government (focused on the digitisation of processes, operations and services within individual areas/sectors) to digital government (focused on the digitalisation of processes, operations and services across public sector organisations to foster integration, sharing and interoperability). This exercise will help establish a knowledge base on the current stage of digital transformation, digital government strategies and initiatives.

The information held in the database is made available free of charge. However, the data are protected by copyright and we request that you be sure to cite the OECD as the source (OECD Dataset on Digital Government). Furthermore, to help us better track use of this database, we would appreciate receiving electronic copies of any papers that cite the database (Barbara Ubaldi).

About this questionnaire

The content of the database was collected using an online questionnaire. The OECD Public Governance Directorate conducted the survey on Digital Government in 2019. Survey respondents were government officials responsible for digital government policy in the 6 Western Balkan countries and economies (Albania, Bosnia and Herzegovina, Kosovo, Montenegro, North Macedonia and Serbia).

Survey answers underwent a verification process carried out by the OECD Secretariat in co-operation with regional experts in order to enhance data quality and ensure comparability of answers across countries and over time.

The findings of the Survey provided the evidence base for the OECD report: Western Balkans Government at a Glance.

In case of remarks or questions related to the answers in the database, please contact Barbara Ubaldi.

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