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About the Dataset on the Strategic Human Resource Management for the Western Balkans

Welcome to the OECD dataset on the Strategic Human Resources Management (SHRM) for the Western Balkans.

Welcome to the OECD Dataset on Strategic Human Resources Management (SHRM) for the Western Balkans. It presents the latest evidence of public employment and management policies and practices of 6 Western Balkan countries and economies (Albania, Bosnia and Herzegovina, Kosovo, Montenegro, North Macedonia and Serbia). The data collected through this survey is a strategic input to all OECD work on public employment and management. More specifically, the data was used to produce two indicators on:

  1. Delegation in Human Resources Management
  2. Extent of the use of separate human resources management practices for senior civil servants in central government

The information held in the database is made available free of charge. However, the data are protected by copyright and we request that you be sure to cite the OECD as the source (OECD Strategic Human Resources Management - SHRM). Furthermore, to help us better track use of this database, we would appreciate receiving electronic copies of any papers that cite the database (

About this questionnaire

The content of the database was collected through the 2019 Survey for the Western Balkans on Strategic Human Resources Management. The OECD Directorate for Public Governance completed this survey in 2019. Responses were provided by senior officials from ministries/agencies with responsibilities for public employment/management of the civil service.

The goal of the survey was to gather data to provide an improved understanding of the broad trends that have affected public employment and human resources management across Western Balkans, and provide OECD members with a better picture of where they stand compared to other countries in these fields.

Given different public employment structures across countries, comparability of data is a major challenge. In this regard, please read carefully the glossary of terms. The survey questionnaire has been developed in close co-operation with PEM-Working Party delegates. Survey answers underwent a verification process carried out by the OECD Secretariat in co-operation with regional experts in order to enhance data quality and ensure comparability of answers across countries and over time.

The findings of the Survey provided the evidence base for the OECD report: Western Balkans Government at a Glance.

In case of remarks or questions related to the answers in the database, please contact Cristina MENDES.

Composite indicators

To download the graphs and data for the composite indicators, which are based on this dataset and presented in the Chapter 6 – Human resource managements of the Government at a Glance Western Balkans 2020, please go to OECD.Stat